Nelnet Commerce Manager FAQ
Finance Systems will allocate user access to Commerce Manager. Accounts will be tied to WFU email accounts and use Google single sign-on. Generic email accounts cannot be used.
Two types of accounts can be created:
- CSR (Customer Service Representative): These users can accept payments using a card terminal.
- Reporter: These users can only perform transaction reporting.
Yes, Commerce Manager can charge sales tax and/or a handling fee to cover costs.
All events with a “cost of admission” are required to collect 7% (Forsyth County) NC Sales Tax, per NC law. Taxes are collected from your attendees/payers by adding them to the base price of your item(s). Taxes must be added on top of the base price and may not be built in to the price. Please note that some Cvent sales do not meet the requirements to collect sales tax. The Financial Services team will advise you if your event must collect sales tax.
Accessing Commerce Manager
There are two login options for Commerce Manager; both utilize Google single sign-on:
Commerce Manager Quick Navigation